Shipping Policy

At Ivy Wood Clothing, we are committed to providing our customers with a fast, reliable, and seamless delivery service. This shipping policy outlines our delivery times, costs, and procedures to ensure the best possible shopping experience.

Delivery Times

We work hard to dispatch all orders within 24–48 hours of purchase confirmation. Once shipped, delivery within the United Kingdom normally takes 5–8 days. Please note that delivery times may be affected by factors such as:

  • High-demand periods (e.g. holidays or seasonal sales)

  • Severe weather conditions

  • Unexpected courier delays

Free Shipping

We are proud to offer free shipping on all orders within the United Kingdom. No matter the order size, you will never pay shipping fees.

Shipping Method

All orders are shipped with Royal Mail, directly from our fulfilment centre. This allows us to minimise handling times and ensure your products are delivered quickly and with care.

Order Processing & Tracking

  • Once your order is placed, you will receive a confirmation email.

  • Orders are processed and dispatched within 24–48 hours.

  • As soon as your order has shipped, you will receive an email with a tracking number, so you can follow your parcel at any time via Royal Mail’s tracking system.

Questions & Support

If you have any questions about your order or our shipping policy, our customer service team is here to help.

📧 Email: info@atelier-london.co.uk
⏱ We aim to respond to all enquiries within 12–24 hours.

Limitations & Exceptions

While we always strive to meet the estimated delivery times, unforeseen circumstances may occasionally cause delays, including:

  • Courier or logistics disruptions

  • Severe weather events

  • Force majeure situations

We appreciate your understanding and patience should such situations arise.

Conclusion

At Atelier London, our goal is to provide you with a premium shopping experience from start to finish. That includes ensuring your order is delivered safely, reliably, and on time. Should you need further information, please don’t hesitate to reach out to us at info@ivywoodclothing.com.