Refund policy
Returns & Refunds Policy
Ivy Wood Clothing, we strive to provide every customer with excellent service and a seamless shopping experience. Our return and refund policy has been carefully designed to ensure clarity and fairness, while giving you complete confidence in your purchase.
30-Day Return Window
You may request a return within 30 days of receiving your item. After this period, we are unable to accept returns. Please make sure to submit your request within this timeframe.
Hassle-Free Returns Guarantee
We are confident you will love your purchase, but if for any reason you wish to return an item, we offer a full return guarantee on all new, full-price products.
Sale & Promotional Items
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Sale items are final sale and cannot be refunded or exchanged, even if the size is incorrect.
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Please double-check sizing before purchasing sale products.
Defective Items
If you receive an item with a manufacturing defect, we offer a full guarantee. You may return the item for either a refund or an exchange, depending on your preference.
Return Shipping Costs
Customers are responsible for all shipping costs when returning items. Atelier London does not refund return shipping fees and is not liable for any costs incurred during the return process.
Return Process
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To start your return, please email us at info@ivywoodclothing.com
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Once your request is approved, you will receive detailed instructions on how to complete the return.
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A return form must be included with your package; returns without this form cannot be processed.
Conclusion
At Atelier London, your satisfaction is our priority. By following our return and refund guidelines, we ensure every request is handled quickly, fairly, and with care. If you have any questions, please don’t hesitate to contact our customer service team at info@ivywoodclothing.com